Welcome to Clarins Help!
Here you will find answers to your questions about shopping at, your order, payment options and more. Simply select from the categories below to view answers.

For all order and website questions
Singapore Contacting Hours:
(9.00am–5.00pm, Mon–Fri, excluding Public Holidays)


  • Help you place your order
  • Order tracking
  • Comment or complaint about your last order
  • Question about the website
  • Question on an Online promotion
  • Subscribe or unsubscribe from the Clarins newsletter
  • Returns policy
  • Question on Club Clarins membership programme

For any other enquiries

  • Find your nearest Clarins authorised store, Skin Spa or boutique
  • Information on in-store promotions
Contact your preferred store

For general information on our products
Singapore Contacting Hours:
(9.00am–5.00pm, Mon–Fri, excluding Public Holidays)

  • Product Information
  • Information on Clarins Skin Spas and treatments
  • Details on product ingredients

Contact Number: (65) 6838 6333

Please note that we are unable to send out samples upon request. We invite you to have a consultation with our beauty advisors in-store who will take you through a thorough consultation focusing on your lifestyle and skincare needs.


Did not find your question?

Need Help?

(65) 6838 6333
Mon-Fri 9:00am – 5:00pm (excluding public holidays)

Please note, emails are responded to within 1 business day.